• Ensured meticulous inspection of design files submitted by clients, guaranteeing print readiness
• Provided technical assistance to clients requiring support with design software, including Adobe Photoshop and other industry-standard tools
• Presented clients with design options and addressed graphic-related concerns
• Collaborated with graphic designers to ensure optimal customer satisfaction and flawless print outcomes
• Assisted customer service representatives with file escalations and resolutions, offering expert solutions
• Managed incoming and outgoing customer calls, delivering prompt resolutions for both digital and physical orders
• Demonstrated exceptional communication skills in guiding customers through step-by-step instructions to address concerns related to products, services, and order delivery
• Provided comprehensive product support to customers unfamiliar with editing software
• Tracked package deliveries and facilitated replacements or refunds as needed
• Efficiently modified customer orders and updated account information
• Assisted customers with pre-order inquiries and provided seamless guidance through the website's ordering process
