I have worked in a BPO company for over 10 years and over those years I have gained enough knowledge to be more efficient in my work and more effective in working on less provision. I am able to speak the English language with full confidence towards foreign clients. I am well-versed in multi-tasking. I am also well equipped with the typing skills to be able to respond promptly to chat or email services. I also am well-versed in web development and mobile app development.
Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
