I started my career in customer support, where my primary responsibility was contacting restaurants to confirm customer orders. If a restaurant had not received an order, I would manually provide all the necessary order details to ensure it was processed correctly and without delay.
After one year, I was promoted to the Chat and Email Support team. In this role, I assisted both customers and restaurant partners with a wide range of concerns, including order issues, restaurant availability, and service inquiries. I regularly handled challenging situations such as delayed orders. My approach was to first acknowledge the customer's concern and apologize for the inconvenience, then investigate the issue using the available tools and resources. Once I obtained an update, I communicated the information clearly and promptly to the customer.
After three years in customer support, I transitioned to the Menu Department. In this role, I became responsible for building, maintaining, and updating restaurant menus to ensure accuracy and a seamless ordering experience for customers. This position strengthened my attention to detail, organizational skills, and ability to work efficiently with large amounts of information.
