Hello there, I'm Jonaly from the Philippines. I'm an experienced E-commerce Virtual Assistant with over 8 years of supporting businesses in administration, customer service, and online operations. I help online businesses grow and run smoothly by handling day-to-day tasks, managing customers, managing orders, coordinating with suppliers, and supporting digital marketing efforts. I'm spefically good at dentifying suitable prospects, managing lead databases, and supporting sales teams to enhance conversion rates. I demonstrate proficiency in utilizing tools such as CRM systems, spreadsheets, and internet research platforms to efficiently track and manage leads. I'm also good at formulating tactics that enhance and reach engagement and follower counts on socia media while preserving a coherent brand voice and identity.
What I Do to Help Businesses:
Provide administrative support
Calendar management
Inbox & email management
Appointment scheduling
Meeting coordination & customer follow-up
Handle customer service (email, chat, phone, and social media)
E-commerce operations support
Product research / product sourcing
Product listing and listing optimization
Invoicing & billing support
Payment processing
Inventory management
CRm database management
Order management
Order processing & order fulfillment
Order tracking & track shipments
Vendor communication & supplier coordination
Validate leads and nurture prospects
Content calendar planning & content creation
Content planning & content scheduling
Social media management
Social media marketing strategies
Social media KPIs and analytics reporting
Set up and manage digital marketing campaigns (email marketing and Google Ads)
Handle logistics coordination
Manage product listings
Cold calling & appointment setting
Real estate operations support
Property research and property listing
Property maintenance coordination
Process documentation & SOP creation
Tools I'm proficient at:
Notion, Salesforce, Hubspot, Zoho, Freshdesk, Gorgias, Apollo io, Hunter io, Twilio, LinkedIn Sales Navigator, Uplead, Tidio, Hunter, Shopify, Mailchimp, Klaviyo, Pipedrive, Google Ads, Canva, CapCut, Adobe Photoshop, Figma, Gamma, Meta Business Suite, Buffer, Hootsuite, Sendible, Typefully, Google Classroom, Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Drive, Docs, Gmail, Forms, Sheets), DropBox, Time Doctor, Clockify, Hubstaff, Slack, Zoom, Microsoft Teams, Google Meet, Google Chat, Viber, WhatsApp, Telegram, Loom, Microsoft Outlook, ChatGPT, Copilot (Microsoft), Google Gemini, Grammarly
Why Businesses Work With Me:
With experience with Shopify product sourcing & uploads.
Over 8 years of hands-on experience across e-commerce, admin, and digital marketing
Proven track record of improving efficiency and boosting customer satisfaction
Detail-oriented and highly organized in managing multiple tasks
Reliable, results-driven and proactive -- I don't just tick task boxes
I'm eager to grow within your business or organization
Experienced in growing social media engagement and increasing lead conversion
My availability.
I'm open to work full-time, part-time and 10-15 hours weekly. I'm flexible to work both night shift or day time shift depending on your time zone.
Message me today.
I'd love to help you cut down work hours so you can spend more time with your family or even have some good sleep! I can be relied upon and won't ghost you when things get tough at work. Invite for an interview and let's chat soon.
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