Customer-focused professional with 4 years of experience as a Customer Service Representative and 2 years as a Virtual Assistant, specializing in short-term rental and property management support. Former Airbnb Resolution Specialist with over 2,000 successfully resolved cases involving cancellations, refunds, reservation changes, rebookings, and review removals, consistently balancing Guest and Host satisfaction while adhering to company policies.
Experienced in property management systems including OwnerRez, Hospitable, Guesty, Breezeway, Track, and Avada AI. Skilled in SOP development, property databases, listing management, and handling customer inquiries across phone, messaging, and email channels. Known for adaptability, attention to detail, and a proactive approach to operational support.
Verified
