My experience as a Customer Representative in the BPO industry spans over 6 years. Various customers who are afraid, worried, angry, and frustrated have been dealt with by -----------'s challenging to build an emotional connection with the customer without any verbal or physical cues to follow. I have demonstrated my ability to respond to customer queries in a timely ----------- addition, I always ensure that I respond to all customer concerns with empathy. I am confident that my exceptional oral and written communication skills, combined with my excellent customer service experience, will make me a valuable asset to your company
