With almost 3 years of experience in the Short-Term Rental Industry, I specialize in Airbnb management, guest communication, dispute resolution, and listing optimization. Having worked as an Airbnb Support Ambassador and later in the Resolutions Team, I understand the ins and outs of guest relations, property management, and problem-solving to ensure seamless experiences for both hosts and guests.
•Airbnb & Short-Term Rental Management
– Calendar & pricing optimization, reservation handling, and listing setup
•Guest Communication & Support
– Fast, professional responses, issue resolution, and personalized recommendations
•Cleaning & Maintenance Coordination
– Scheduling cleaners, restocking essentials, and quality control
•Dispute & Resolution Handling
– Managing claims, refunds, and conflict resolution with Airbnb’s policies in mind
•Listing Optimization & Marketing
– Writing engaging descriptions, improving SEO, and handling social media
I have successfully handled 1,000+ guest interactions, managed 13+ Airbnb listings, and helped hosts increase their occupancy rates through optimized pricing and guest experience strategies.
If you're looking for a proactive and detail-oriented virtual assistant to help streamline your Airbnb operations, Let's connect!
