Experienced Hospitality General Manager and Operations Professional with 15+ years in customer service and extensive experience in hotel and resort operations, reservations, guest experience, OTA management, PMS systems, and operational process improvement.
I help hotel and resort owners streamline day-to-day operations, improve guest communication, organize systems, and create processes that allow their properties to run more efficiently.
My experience includes:
Resort and hotel operations management
Reservations and guest experience
Airbnb, VRBO, Bookingcom & Expedia management
OTA listings, rates, policies and content
PMS administration and implementation
Revenue and reservation reporting
SOPs, operations manuals and workflows
Staff coordination, recruitment support and training
Wedding and event operations
Guest communications and review management
Website and marketing coordination
Process improvement and operational documentation
I am comfortable working independently, coordinating with onsite teams and vendors, identifying operational issues, and taking ownership of projects from planning through completion.
If you are looking for someone who can do more than administrative tasks and become a reliable extension of your management team, I'd be happy to discuss your property and operational needs.
