I am Krissa Rupento, 34 years old, based in Quezon Province, Philippines, and a graduate of Bachelor of Science in Mass Communication. I have 12 years of diverse work experience covering administration, eCommerce operations, and creative support.
I started my career in a multinational oil and gas company, where I worked for 3.5 years and advanced from Admin Assistant to Administration Officer. I directly supervised six members of the Admin Department, prepared payroll documents, submitted weekly reports, drafted official correspondence, and coordinated with the Executive Committee and various departments.
For 8 years, I served as an eCommerce Operations Manager for a New Zealand-based print-on-demand wall art company. My responsibilities included providing website and email customer service, managing TradeMe order fulfillment via Printbox, handling social media management, sourcing and contracting artists, preparing and sending artist sales reports, coordinating with accounts and production teams, generating weekly and monthly reports, and performing various administrative tasks.
Alongside this, I worked for 5 years as a part-time Creative Designer and Admin Support for a New Zealand apparel business. I created image and video content for Meta/Instagram ads, scheduled Instagram stories through Buffer, assisted the Inventory Management team with product top-ups and markdowns via Lightspeed, updated Shopify websites (hero images, flash deals, and banners), conducted Klaviyo A/B testing, responded to site reviews via Stamped Reviews using ChatGPT, collected weekly data for Google and Meta Ads analysis, and generated weekly and monthly CoGS and platform fee reports.
Additionally, I spent 2 years as a part-time eCommerce Operations Assistant for one of Canada’s largest household linen suppliers. I compiled order files, updated inventory across multiple platforms including Amazon, Rithum/CommerceHub (Costco, Best Buy, Home Depot, Walmart, HBC, Tanguay, Wayfair), Beyond (formerly Overstock), Groupon, and Zulily, booked and created shipping labels via Loomis, Day & Ross, and CEVA, fulfilled Amazon Vendor Central orders and invoicing, compiled Amazon reviews and missing ERP images, and managed/uploaded tracking information across different platforms.
I am proficient in a wide range of tools and applications, including Google Workspace, MS Office, MS Outlook, Shopify, TradeVine/TradeMe, Printbox, Amazon Vendor Central, Rithum/CommerceHub, Groupon, Beyond, Zulily, Loomis, Day & Ross, CEVA, ClickUp, Asana, WhatsApp, Reamaze, Lightspeed, Stamped Reviews, Better Reports, Wicked Reports, Wondershare Filmora, Adobe Photoshop, Canva, Buffer, Meta and Google Ads Manager, Zoom, Google Chat, Google Meet, ChatGPT, with some experience with Klaviyo, Slack, and Xero.
With my background, I consider myself detail-oriented, efficient, reliable, versatile, and eager to learn—always ready to handle both operational and creative tasks while maintaining professionalism and confidentiality.
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