I gained a unique combination of abilities that will suit me to take the next step in my profession. Throughout my professional history as a customer service representative, I have consistently exhibited skills like managing emails, ensuring customer service, data extracting and entry, account health monitoring, managing inventory ensuring up-to-date information and pricing, product listing (one at a time or flat file), fulfillment by Amazon, managing orders and returns, containing incorrect information on the detail page, continuous research regarding Amazon's policies and case management. As a Quality Analyst, I exhibit skills like email management, implementation of processes and policies, coaching sessions with my associates, collaboration with partner team leaders, data extracting and entry, reporting, weekly round table with the operation, and usage of Microsoft Excel.
