Real Estate Documentation Supervisor | 18 Years Real Estate, 7 Years Customer Service

18 years in real estate documentation and operations. 7 years in customer service. I cut a 15-step sales document process down to 8, caught the discrepancies previous supervisors missed, and cleared 30 stuck bank loan approvals in 8 months. I've led documentation teams, coordinated buyer/broker transactions, and handled client support across email, chat, and SMS.
Looking for a long-term role in real estate operations, documentation, or client/sales support - where accuracy and follow-through actually change the outcome.

Tools: Trello, Asana, Zoho, Zendesk, Tawk.to, Slack, Zoom, Google Workspace, Microsoft Teams.

SUMMARY OF EXPERIENCE:

I. Documentation & Fulfillment Group Head — Clairmont Realty and Development Corp.

>Supervised documentation, loans, and conversion teams handling local and international buyer accounts.
>Reviewed and validated contracts, deeds, reservations, and lease documents before they went to executives for signing.
>Cut sales document processing from 15 steps to 8 by removing redundant steps and building a document tracker — a status sheet on top of each buyer's folder showing buyer details, property, every document inside, its status, and which department had it.
>Caught cross-document discrepancies the previous supervisor missed — for example, a Contract to Sell and Reservation Form listing Unit 137, while the Deed of Sale listed Unit 127. Errors like that stall bank approval or create legal exposure later.
>Inherited 30 buyer accounts stuck in bank loan approval for 2 years. Starting April 2013, got all 30 approved by the banks before year-end.
>Directed buyer and broker coordination through staff, keeping service standards and deadlines on track.
>Oversaw property turnovers, ensuring complete documentation for residential and commercial clients.
>Bridged sales, after-sales, and documentation processes to improve the overall client experience.

II. Senior Marketing Officer / Documentation Group OIC — Bright Homes & Realty Corp.

>Coordinated sales, marketing, and documentation teams for smoother transactions and higher client satisfaction.

III. Sales & Marketing Coordinator — Philippine Estates Corp.

> Streamlined client document handling to boost sales team efficiency.

IV. Marketing Officer — Pag-IBIG Fund Laguna

>Handled data entry and frontline servicing; ran membership and benefits seminars; guided clients through housing loan financing requirements.

V. Customer Service & Sales Support (7 years):

>Resolved customer inquiries via email, SMS, and live chat with quick, professional turnaround.
>Troubleshot account and access issues, walking users through clear step-by-step solutions.
>Processed orders, payments, and refunds accurately.
>Exceeded sales quotas through upselling and marketing campaigns.
>Built client relationships through consistent follow-up and timely updates.
>Worked with tea-----------mbers and management to resolve escalations and improve service delivery.