IT Technical Support Specialist and Systems Administrator with 12+ years of hands-on professional IT experience supporting users, workstations, networks, servers, applications, databases, and data center infrastructure.
My experience covers both end-user technical support and IT infrastructure operations, allowing me to troubleshoot problems from the workstation and network level up to servers, applications, and databases.
My technical experience includes:
• Windows and Linux administration
• Desktop and laptop troubleshooting and maintenance
• Printer and scanner installation, configuration, and troubleshooting
• LAN and Wi-Fi configuration and connectivity troubleshooting
• IP, DHCP, DNS, ping testing, and network connectivity checks
• Active Directory Domain Services and workstation domain joining
• Microsoft Office and Office 365 support
• Physical and virtual server administration and monitoring
• VMware, Hyper-V, Xen, and VirtualBox
• HPE, Dell, and Lenovo server environments
• Storage and data center infrastructure
• Network infrastructure and firewall support
• MySQL database configuration, backup, and monitoring
• Web application deployment and server operations
• Git-based application deployment workflows
• Linux server access through SSH, log monitoring, services, and scheduled tasks
• Technical documentation and IT operations within an ISO 27001 ISMS environment
I also work directly with end users, clients, developers, and hardware/software vendors to troubleshoot technical issues, explain problems in simple terms, provide user assistance, document incidents, and coordinate support when escalation is required.
My troubleshooting approach is practical and methodical. I start by understanding the problem, checking the basic causes first, identifying the root cause, resolving the issue when possible, documenting the solution, and coordinating with the appropriate technical team when necessary.
I am comfortable working independently, learning new technologies, supporting different types of users, and handling a wide range of IT responsibilities in a fast-paced environment.
I am currently looking for remote and part-time opportunities in IT Technical Support, Technical Virtual Assistance, Systems Administration, IT Operations, and related technical roles.
If you need someone who can provide reliable technical support while also understanding servers, networks, applications, and IT infrastructure, I would be happy to help.
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