Drives resolution of Major I-----------
Provides Single Point of Contact during Major I-----------
Opens/Chairs Major I----------- Technical Bridges (Teams)
Provides periodic Major I----------- updates to all stakeholders
Contacts analysts and teams as required
Performs Hierarchical escalations and Functional escalations during Major I-----------, as required
Provides reports for Major I-----------
Maintains availability to join the Major I----------- Technical Bridge within the required response time while on-call
Provides technical leadership and knowledge in their area of expertise to diagnose, repair, recover and restore service during a Major I-----------
MIM receives call for Major I----------- issue with severity from P2 to P1
Create the technical bridge calls and send to support teams and affected clients.
Document all the information, progress, and update of Major I-----------
