Rockstar VA & Customer Service Specialist (6 Yrs Exp) | Healthcare, Retention & Technical Support
Overview:
If you are looking for a highly resourceful, completely independent Virtual Assistant who can streamline your operations, hit strict KPIs, and manage your team communications with zero hand-holding, let's connect.
I bring 6 years of rock-solid Customer Service, Administration, and Sales experience across a diverse range of high-stakes international accounts. I don't just "handle" tasks—I deliver measurable results.
My deep industry expertise includes:
Healthcare Coordination & Staffing (UK & US): Experienced in complex shift scheduling and real-time availability tracking for healthcare professionals (registered nurses and carers). Heavily skilled in email management using a shared inbox to seamlessly collaborate with teams, clear tickets, and maintain a zero-inbox standard.
International Healthcare Recruitment: Managed full-cycle recruitment pipelines, candidate assessments, and compliance onboarding for travel nurse placements across multiple United States healthcare facilities.
Retention Sales & Technical Support: Expert in pitch delivery, hard selling, upselling, and technical troubleshooting for premium accounts and complex security alarm systems.
Financial Account Support: Managed high-volume customer service, billing inquiries, and fraud/security escalations for premium financial services (PayPal) serving the UK and Europe.
In my most recent roles, I have mastered multi-channel communication across inbound/outbound calls, professional emails, and SMS text messages. I specialize in turning frustrated clients around, building vendor/client relationships, and consistently exceeding monthly performance KPIs.
Why Hire Me?
3 Years Proven WFH Track Record: I have been working 100% remotely and independently from home for the past 3 years. I know how to manage my time, stay productive, and troubleshoot my own setups.
100% Flexible with Time: I am highly adaptable to shifting schedules and am fully prepared to align completely with your preferred timezone (US, UK, or AU).
Fast Learner & Multi-tasker: I thrive in fast-paced, high-pressure environments. I pick up new software, CRM systems, and medical workflows incredibly fast.
I am fully equipped with a reliable home office setup and am ready to bring my 6 years of expertise to your team. Let's discuss how I can help scale your daily business operations today!
