Customer Support & E-Commerce VA | Shopify | Amazon | Gorgias | Retention Specialist

Hi, I'm Josua.

I have over 6 years of customer service experience, including 3 years in BPO and more than 3 years supporting e-commerce brands.

I help businesses provide excellent customer experiences by handling:

Email Support
Live Chat Support
Social Media DMs
Customer Retention
Refunds & Returns
Replacements
Order Tracking
Shipping Issues
Fulfillment Coordination
Amazon Seller Central Support
Shopify Order Management
Subscription Management
SOP Creation
Customer Escalations

I've worked with Shopify stores, Amazon sellers, TikTok Shop operations, and direct-to-consumer brands, helping customers with concerns from purchase through post-delivery support.

My experience includes:

• High-volume inbox management

• Customer retention and cancellation prevention

• Warehouse and carrier coordination

• Order fulfillment support

• Shipping and delivery issue resolution

• Subscription billing concerns

• Customer review management

• Process documentation and SOP development

Tools I use regularly:

Shopify | Amazon Seller Central | Gorgias | Freshdesk | Richpanel | Google Workspace | Notion | RingCentral | Hubstaff

Why clients hire me:

Fast learner
Excellent written communication
Reliable and self-managed
Strong problem-solving skills
Customer-first mindset
Minimal supervision required
Consistent and dependable performance

I don't just answer tickets. I help businesses improve customer satisfaction, increase retention, and build long-term customer loyalty.

If you're looking for a dedicated Customer Support Specialist who can represent your brand professionally and provide great customer service, I'd love the opportunity to help.