Experienced Amazon & Shopify E-Commerce Support Specialist
I am an experienced eCommerce support specialist with a strong background in managing Amazon Seller Central, Shopify, Kaufland, and C Discount accounts. I have supported both FBA and FBM operations across multiple marketplaces (US, DE, FR, IT, ES, UK, NL) and have a solid track record of improving account performance and delivering excellent customer service.
Throughout my experience, I have:
Handled customer inquiries and concerns through email, chat, phone, and social media with professionalism, clarity, and empathy.
Collaborated with fulfillment, logistics, and marketing teams to ensure timely order processing, issue resolution, and accurate shipment updates.
Managed and optimized product listings by updating titles, descriptions, images, attributes, and keywords while ensuring compliance with marketplace policies.
Processed refunds, returns, replacements, and created shipments through Amazon Seller Central and the Shopify admin dashboard.
Used tools such as Zendesk, Gorgias, Reamaze, Slack, Trello, and Google Sheets for workflow coordination, customer communication, and performance tracking.
Responded to seller feedback, NCX alerts, A-to-Z claims, and contributed to improving key seller metrics and account health.
I am committed to delivering exceptional customer experiences, maintaining strong marketplace compliance, and supporting smooth daily operations. With my adaptability and problem-solving skills, I strive to help eCommerce businesses grow while ensuring customer satisfaction and operational efficiency.
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