I have been in the BPO/Shared Services industry for more than 7 years and have various experience in conversing with our onshore clients and leaders. I worked as a customer service representative for health and dental care and became a quality analyst, which exposed me to reporting, data analysis, and auditing calls, emails, and chat interactions. Currently, I am working as a Process Design Analyst, which focuses on process improvement and efficiency.
My experiences taught me to be resilient, agile, and assertive in my communication.
