I'm a Customer Service and Sales Support with 15 years of experience - including 10 yrs of remote work. This may be overused, but I enjoy helping people while I earn and learn at the same time.
Most recently, my work was with an ecommerce company based in NJ wherein we sell chandeliers and ceiling fans. My responsibilities includes cold calling, answering customer inquiries, order fulfillment, payment processing, sending invoice and outbound courtesy calls.
Over the years, I've acquired skills such as multitasking, troubleshooting, active listening and being patient. I strongly believe that showing empathy and understanding customer concern are the keys to delivering exceptional customer service.
In technicality, I'm proficient in tools such as Shopify, Google Workspace (Drive, Sheet, Gmail), -----------, WhatsApp, Ring Central and -----------. I have hands-on experience in processing refunds and occasional interaction with logistics like UPS and FedEx.
Given my years of experience, I am confident enough in my ability to handle calls professionally and effectively.
