An experienced IT Service Desk Analyst with over 6 years in the industry. I’ve supported users in fast-paced environments, helping resolve day-to-day technical issues, managing user accounts, and ensuring smooth IT operations for both on-site and remote teams.I’ve worked with companies like Tata Consultancy Services, V.Ships, and WNS Global Services, and I take pride in delivering clear, reliable support that puts users at ease. Whether it's walking someone through a VPN setup or resolving a login issue, I always aim to solve problems efficiently while keeping communication simple and professional.What I enjoy most is being part of a support team that values accuracy, speed, and great service. I also enjoy documenting solutions and creating knowledge base articles to help others troubleshoot more easily in the future.
Specializing in:
- Level 1 IT support and ticket resolution- User account provisioning and de-provisioning (Active Directory, Azure AD, Office 365)
- Troubleshooting desktops, laptops, printers, scanners, and mobile devices
- VPN and Remote Desktop setup and support
- VDI performance troubleshooting and optimization
- Mobile Device Management (MDM)
- Creating SOPs and documentation for recurring issues
- Maintaining high CSAT through clear communication and follow-through
Tools & Platforms I use:
- Windows 10/11
- Active Directory, Azure AD, Microsoft 365
- ServiceNow (ticketing system)
- SCCM (Software Center/Deployment)
- Exchange / Outlook (email management, mobile policy setup)
- VPN configuration & Remote Desktop apps (SonicWall and Netskope)
- ITIL-based support practices
I’m looking for a remote role where I can continue providing dependable IT support and contribute to a team that values strong service and attention to detail. If you need someone who’s hands-on, organized, and easy to work with—I’d love to hear from you!
