WORK EXPERIENCE
Sales Representative - Vintage Ink Solutions
* Prospecting and Lead Generation: Identify and research potential customers through cold calling using 8x8 VoIP dialer and sending emails. Generate leads and build a pipeline of prospective clients.
* Sales Presentations and Demonstrations: Present the features, advantages, and benefits of our services to potential customers. Conduct service demonstrations when necessary to showcase the value and functionality of the offerings.
* Negotiation and Closing: Negotiate terms, pricing, and contracts with potential customers to secure sales. Overcome objections and address any doubts or hesitations prospects may have. Close deals effectively and achieve sales targets.
* Sales Reporting and Forecasting: Keep accurate records of sales activities, customer interactions, and deals in progress using "Less Annoying CRM". Prepare regular sales reports and forecasts to provide insights and visibility into sales performance.
Overall, my position plays a crucial role in driving revenue growth for a company by actively engaging with customers, building relationships, and effectively promoting and selling products or services.
Process Associate - TTADMS Business Process Outsourcing Inc.
* Lead Generation: Identify and research potential customers through automated outbound calling using CUY, Five9 and Xencall dialer.
* Customer Service: Handle incoming and outgoing customer calls and respond to inquiries, requests, and complaints in a professional and courteous manner. Provide accurate and timely information about Medicare Insurance Options. Address customer concerns, inquiries, and escalate complex problems to appropriate departments if necessary.
* Communication and Active Listening: Communicate effectively and actively listen to customers to understand their needs, and -----------e appropriate questioning techniques to verify relevant information and ensure a clear understanding of the customer's situation.
* Transfer and Closing: Transfer the customer to a medicare licensed agent to secure sales. Overcome objections and address any doubts or hesitations prospects may have. Handoff the customer effectively and achieve transfer targets.
* Performance Metrics and Quality Assurance: Meet or exceed performance targets, such as transfers per hour (TPH), and call quality. Participate in quality assurance evaluations, training sessions, and performance coaching sessions to enhance skills and improve performance.
