I am a dedicated and detail-oriented eCommerce Customer Service Specialist with experience handling Etsy stores and managing customer support using Gorgias. I specialize in providing fast, accurate, and friendly support through email, chat, and social media.
I have hands-on experience in handling order inquiries, tracking shipments, processing refunds and returns, and resolving customer concerns efficiently. I am also skilled in managing high volumes of tickets, creating and using macros, updating automation rules, and optimizing workflows to improve response time and customer satisfaction.
