I am a results-driven and detail-oriented professional with proven experience in collections, IT support, and customer service. I bring over 2+ years of experience in fast-paced environments, helping businesses reduce outstanding receivables, resolve technical issues, and deliver exceptional customer satisfaction.
???? Collection Executive
-Skilled in debt collection, account reconciliation, and maintaining positive client relationships
-Experienced in using MS Excel and spreadsheets for tracking collections and reporting
-Able to negotiate professionally and resolve disputes effectively
???? IT Support Specialist
-Proficient in troubleshooting hardware/software issues, system setup, and user support-Familiar with Windows, basic networking, email configuration, and remote desktop tools
-Ability to provide Level 1 technical support for both internal teams and external clients
???? Customer Service Support
-Strong communication skills, both written and verbal
-Experienced in handling inquiries via phone, email, and chat
-Committed to ensuring customer satisfaction and problem resolution in a timely manner
