I'm a Technical Support and Customer Support professional with over four years of experience assisting 50–70 customers daily through phone, chat, and email. I specialize in troubleshooting technical issues, resolving customer concerns, and delivering excellent customer experiences. Recently, I've expanded my skills into GoHighLevel, AI automation, Zapier, and Make to help businesses improve efficiency.
My services include:
• Responding to customer inquiries via phone, email, and live chat
• Troubleshooting technical issues and guiding customers through solutions
• Managing support tickets and documenting cases accurately
• Maintaining CRM records and knowledge base articles
• Supporting GoHighLevel users and automating repetitive workflows
During my four years in technical support, I assisted 50–70 customers daily, resolved online banking and account access issues, documented customer interactions accurately, and consistently met service-level expectations. This experience strengthened my troubleshooting, communication, and problem-solving skills while working in a fast-paced environment.
I enjoy solving customer problems, communicating clearly, and finding ways to improve support processes through automation whenever possible.
If you're looking for someone who communicates well, learns quickly, and can provide reliable customer support while improving your processes through automation, I'd be happy to help.
