I am a detail-oriented and dependable professional with experience in Technical Support, Data Mapping, and Content Moderation. In my previous roles, I worked with clients to resolve technical concerns, manage support tickets using JIRA and Freshdesk, provide email support, and use Amazon Connect as part of daily operations.
As a Data Mapper, I analyzed and mapped data, performed quality checks, investigated mapping issues, and collaborated with clients to ensure accurate results. My role also involved basic coding and troubleshooting to support data processing and workflow improvements.
Previously, I worked as a Content Moderator for the TikTok platform, where I reviewed user-generated content, enforced community guidelines, and helped maintain a safe platform while consistently meeting quality and productivity targets.
I am highly organized, quick to learn new tools, and committed to delivering accurate, high-quality work. I thrive in remote work environments and am always eager to expand my skills and contribute to a team's success.
