Hi,
Good day! You'll find that I am a dedicated and conscientious team player who is accustomed to a supervisory role. I have a history of leading others to successful outcomes in a professional setting, and I believe I would be the ideal candidate to fill this vacancy. I'm excited by all the challenges inherent in the position and look forward to the opportunities it presents.
Prior to my promotion, I was a virtual assistant for a third party freight logistics company. My tasks were to communicate with clients to earn more business via email/phone calls, set up freight shipments, tracking and tracing, documents retrieval such as Bill of Lading, Proof of Delivery, shipment quotes, create multiple reports, follow-ups (calls/emails to carriers) and answer inquiries to clients (email/calls) and more depends on the client's needs. I am overly familiar with LinkedIn, Social Media sourcing as well as use other platforms to find emails and as a last resort, use advanced search techniques via Google which requires an added verification process. Furthermore, I have previous extensive experience in scraping websites and data analytics.
I have more than 7 years experience in the BPO industry, handling all kinds of different accounts, not only as a rank and file personnel but as part of the management team. This is what gives me the edge over most freelancers. I am an experienced customer service representative and technical support representative who has worked with various international accounts that include directory assistance, telecommunication, and financial software installation assistance. I have not only provided support over the phone but also part of the support group for several years as a Team Leader and a Language and Product Trainer. I work fast with accuracy and take the time to review my own work so my clients achieve their desired end result. Furthermore, I am very particular with process which assures both quality and efficiency. I also take the time to communicate regularly with my clients to ensure project calibration and be able to resolve challenges immediately.
