Project Management and Client Onboarding Specialist with a proven track record of leading software implementations, improving operational processes, and delivering exceptional customer experiences across multiple industries.
I specialize in guiding clients through complex onboarding and implementation projects, coordinating cross-functional teams, and ensuring successful outcomes from kickoff to go-live. Throughout my career, I've driven measurable results, including increasing customer satisfaction scores from 79% to 94%, automating workflows that reduced manual effort by 80%, and implementing process improvements that enhanced team performance and operational efficiency.
Known for my strong communication, stakeholder management, and problem-solving skills, I thrive in fast-paced environments where customer success, project execution, and continuous improvement intersect. I'm passionate about leveraging technology, AI, and automation to streamline processes, improve client experiences, and drive business growth.
I'm a results-driven Onboarding and Project Specialist with a passion for simplifying complex systems and helping clients succeed — whether it's onboarding property managers in real estate or funeral directors transitioning to new software.
With a strong foundation in client training, software implementation, and support strategy, I bring clarity, structure, and genuine care to every interaction. I’ve led process improvement initiatives that boosted CSAT from 79% to 94%, automated workflows to reduce manual tasks by 80%, and turned underperforming teams into high-performing collaborators through strategic changes and mentorship.
Adaptable, solutions-oriented, and an expert communicator (especially over email!), I take pride in helping teams exceed expectations — and in making clients feel supported every step of the way.
Let’s connect if you’re looking for someone who blends tech savvy, empathy, and operations expertise to drive client satisfaction and business growth.
