Customer service and sales professional with almost 7 years of BPO experience specializing in customer support, technical troubleshooting, e-commerce operations, and sales. Experienced in handling high-volume phone, email, and chat interactions while consistently meeting service-level targets and maintaining high customer satisfaction. Proven ability to resolve complex customer concerns, manage tickets and orders, provide product recommendations, and support sales operations.
Experienced as a Subject Matter Expert (SME), providing team guidance, process support, and assistance to new and existing tea-----------mbers. Proficient in tools including Excel, Canva, Outlook, Slack, Zendesk, Oracle NetSuite, Shopify, Gladly, Linnworks, and Brightree. Known for strong communication, problem-solving, adaptability, and delivering efficient, customer-focused solutions.
