Results-driven Operations Team Lead at Accenture with proven expertise in team management, process optimization, and client relationship management. Skilled in overseeing end-to-end operations across Quality Assurance (QA), Credit and Collections, M2C, and Sales Tax functions. Demonstrates strong leadership through effective coaching, performance monitoring, and staff development, ensuring consistent achievement of key performance metrics such as 100% TAT compliance and zero-exception quality scores.
Experienced in Accounts Reconciliation (AR/AP), invoice tracking, and General Ledger tie-backs, with a focus on accuracy, timeliness, and continuous improvement. Adept at conducting daily and weekly client reviews, driving process enhancement initiatives, and preventing escalations through proactive quality control. Recognized for delivering operational excellence in hybrid work environments and maintaining high client satisfaction through strategic oversight and consistent execution.
