Dedicated and tech-savvy IT Desktop Engineer with proven experience supporting fast-paced BPO operations. Experienced in troubleshooting hardware and software issues, managing IT assets, and handling efficient system deployments with accuracy and professionalism. Skilled in Active Directory, Jira Service Desk, Splunk Cloud, Remote Desktop, and outage management, with a strong focus on delivering responsive support, improving system reliability, and maintaining seamless business operations.
