Promo Product Sales Support|Shopify Order Management

Virtual Assistant | Shopify Order Management | Customer Service | Promotional Products
Promotional Products Sales Assistant

- Customer Service Representative since 2019
- Experienced Shopify Order Management Specialist and Production Coordinator
- 4 years of solid experience in eCommerce
- Bachelor’s Degree in Agribusiness Management

Need a dynamic virtual assistant specialist to help grow your business? I’ve got you covered!

Here are the tasks I can assist you with:

Shopify Store Management
- Create promotional product mockups
- Complete Shopify product listing setup
- Manage and update product listings
- Monitor inventory and product availability

Shopify Order Management | Production Coordination
- Prepare, process, and manage customer orders via the Shopify dashboard
- Coordinate with suppliers regarding inventory and restocking
- Track orders from placement to fulfillment
- Handle order cancellations, refunds, and exchanges
- Communicate order updates and resolve customer concerns
- Support customer service teams with order-related inquiries
- Customer Service Support (B2C & B2B)
- Respond to customer inquiries via email, chat, or phone
- Provide technical troubleshooting support for customer products
- Manage customer accounts and orders
- Respond professionally to customer feedback and concerns

Tools & Software I Use:

CRM Software
- SugarCRM
- HubSpot

eCommerce Platforms
- Shopify Plus
- WordPress
- WooCommerce

Editing Tools
- Adobe Photoshop
- Canva

Promotional Product Tools
- OrderMyGear (OMG)
- CommonSKU
- SAGE
- ESP

Let’s talk about how I can help level up your business!

If you think I’d be a great fit, feel free to send me a message and let me know a convenient time for a quick call.