• Case Manager department and Collections department to Senior Care members in a New York Pooled Trust Company (Company has over 12,000 members)
• Manage and process parts of Medicaid Applications
• Manage of process funding for Medicaid Surplus/Spendowns so that members can be income eligible for Medicaid, obtain and set up appropriate bills with clients funding in accordance with Medicaid Regulations.
• Maintain one on one relationships with New York State and County Medicaid Offices. Ensure Medicaid and home care services have been established and all proper documentation/disability reviews have been properly submitted to Department of Social Services.
• Ability to work one on one with MLTC Agencies to ensure the members are established correctly to obtain services.
• Provide one on one customer service with my disabled clients, building trust worthy relationships so they are secure with my companies disbursing and
managing their finances. Majority of the members are of the senior community.
• Work with a team of case managers, Implementation Specialists/ Intake Managers and strong billing department.
• Ensure I address all tasks delegated to me in a timely manner.
• One on one interactions with our accounts payable and accounts receivables department to ensure payments are processed, disbursed and deposited correctly.
• Maintain and establish trustworthy relationships with referral sources.
• Maintain and follow HIPAA Regulations and ensure the confidentiality of our members personal data.
• Stabilizing bounced accounts and obtaining lost funds for the company
• Communicating with banks on behalf of the members who are unable to do so themselves
• Completion of the Dispatch Checklist Form. Dispatch operated flights,prepare Flight brief,fuel and Weight and Balance, Safety guidelines on Stations and properly brief flight crew
• Obtaining curfew breaks from local airport authorities during irregular operations.
• Maintaining and amending Flight Dispatch library publications.
• Assist Charter department and FBO thru various support procedures
handling and quotes.
• Flight filing. Flight following, entry and pool roster of cabin crew.Managing and updating flight and duty rosters thu BARTS and Flight Force and Bizflight
• Archiving and filing Jeppesen Manuals,Crew briefing, fuel invoices,and updating Ops board for all revisions and new flights and crew.
• Prepare and monitor all required docs for each aircraft and update database for Manuals, aircraft documents and crew rosters.
Providing Customer Support by answering inbound calls from customers, technical support
website specialist, providing customer support through phone (voice), fax, e-mail and chat, processing transactions for e-commerce web site’s, travel arrangements and
processing administrative
