Experienced in doing reports using spreadsheets, email monitoring to make sure clients are being assisted on their questions and concerns regarding business. Administrative and office jobs are most experienced.
Responsible in monitoring agents performance in a BPO company/Call Center to ensure great performance that will reflect to the company and to the client as well. Focus as well in monitoring the adherence of an agent to make sure that we will pass all the metric assigned by the client. Also responsible in generating and creating a real-time report to provide to the whole operations, by this we can asses the opportunity and plan a solution.
