Has a profound experience in customer service especially in the BPO industry mainly on Telecoms and Logistics line of businesses.
Specifics are the following:
- Great people skills and communication skills
- Experience in both macro and micro management including managing virtual teams.
- Strong public speaking and leadership skills.
- Profound experience in managing and developing a team with direct reports.
- Profound experience in managing vendor partners ( indirect reports) as a client.
- Hands on experience in promoting excellent customer experience and measuring customer service quality.
- First hand experience in Training and Development. Facilitating Leadership trainings and conducting training evaluation are two good examples of my hands on experience in Training.
- Has first hand experience and have developed excellent coaching skills.
- Has a good grasp in workforce management and staffing.
- Has a good experience in auditing and generating vendor invoices and has been exposed in understanding business cost.
- Concrete experience in root causing and action planning in order to generate great results in major KPIs.
- Understands the ins and outs of customer service as I also started my career as customer service agent and has been successful in working my way up.
- Has experience in events organizing and hosting.
