Hi! This is Mariz!
I am a customer-focused professional with experience in customer onboarding, account management, customer support, operations coordination, virtual assistance, and telecommunications implementation.
Over the past several years, I have worked in customer-facing and operational roles across telecommunications, travel, hospitality, and remote support environments. My experience includes managing customer onboarding projects, coordinating account setup and service activations, maintaining CRM systems, delivering customer training, handling customer inquiries, resolving service issues, and supporting day-to-day business operations.
Most recently, I worked as an Onboarding Account Manager in the VoIP and telecommunications industry, where I served as the primary point of contact for customer onboarding and implementation activities. I coordinated with customers, internal teams, and carriers to support successful account implementations, customer training, service activations, and onboarding completion.
I am highly organized, detail-oriented, and comfortable managing multiple priorities while maintaining a positive customer experience. I enjoy helping customers succeed, solving problems, improving processes, and supporting business operations.
My areas of expertise include:
• Customer Success & Customer Onboarding
• Account Management & Client Relations
• Operations & Project Coordination
• Customer Support & Issue Resolution
• CRM Administration & Documentation Management
• Administrative & Virtual Assistance
• Telecommunications & VoIP Support
• Travel & Hospitality Customer Service
I am currently seeking remote opportunities in Customer Success, Customer Onboarding, Operations Coordination, Project Coordination, Administrative Support, Customer Support, and Travel-related roles.
Contact Me:
Feel free to reach out to discuss your needs and how I can help you. I'm looking forward to collaborating with you!
