Perform outbound calls to insurance companies to follow up on outstanding claims and obtain claim status updates.
Review and investigate unpaid, denied, and pending claims using Epic and payer portals.
Document claim updates, payer responses, and follow-up actions accurately in Epic.
Apply knowledge of US Healthcare RCM, medical billing processes, insurance claims, reimbursement, EOB/ERA, CPT/ICD basics, and payer guidelines.
Demonstrate strong analytical, problem-solving, communication, and payer handling skills while managing assigned AR accounts and meeting productivity, quality, and accuracy standards.
