As an experienced Amazon Virtual Assistant since 2016, I offer A-Z Amazon services, including but not limited to the following projects/tasks:
1. Product Research
Conduct product research on several products across several niches that are not saturated with other sellers but have high ROI and a good profit margin.
2. Product Sourcing
Identifying suppliers and verifying their company business information. Negotiating price, MOQ, and reasonable production lead time with suppliers.
3. Pre-shipping Inspection
For quality control purposes, a pre-shipping inspection will be conducted after the production period to ensure that there are no damages or missing parts and that the quality of the product passes the standard requirement. Coordinate with the independent inspection company and the supplier in scheduling the inspection and secure a copy of each report for review and filing.
4. Logistics and Shipment
Prepare shipping details and send a shipping quote request to the 3PL company. Create FBA shipments via Amazon Seller Central and provide the shipping labels to either the supplier or 3PL agent before shipment. Consistently monitor the movement of the shipment until it reaches the destination. Reconcile any discrepancies from the units of goods delivered vs. ordered.
5. Listing Optimization / SEO
Create scratch listings for new product launches and check existing listings and ensure that they are optimized by adding relevant keywords with high search volume (title, key product features or bullet points, product description, and backend of the listing). Work with professional graphic designers and/or photographers to ensure the product images are high-quality and compelling to shoppers. Assist in enrolling in the Brand Registry program to be eligible for A+ content listing and advanced PPC ads.
6. Keyword Research
Perform keyword research by using tools such as Helium 10 to filter the high-ranking and most relevant keywords and add them to product listings and PPC campaigns for maximum visibility and sales.
7. Product Launch and PPC Management
Create, launch, and manage PPC campaigns in advertising the product. Monitor daily campaign ads by making budget allocation, bid adjustments and placements, provide multiple strategies to increase sales through PPC and profit. Provide weekly and monthly PPC reports and work with a cross-functional team to help improve campaign performance.
8. Inventory and Supply Chain Management
Manage inventory levels to avoid stockouts and excessive stocks and ensure timely and accurate delivery of goods to point of destination and reconcile any discrepancies..
9. Customer Support Management
Respond to customer messages, feedback, and complaints. Issue refunds and replacements. Reply to negative product reviews, and manage after-sales emails to ensure customer satisfaction and customer engagement.
10. Account Management
Daily check of account health status and IPI to ensure that the seller account is not at risk of any suspension or there are no Amazon policies violated. Open and manage Amazon cases and note down solutions provided for future reference.
Software/Tools used:
Product Research - Zonbase, Jungle Scout, Amazon DS Quick View, AMZ FBA Calculator, and Keepa
Keyword Research/SEO - Helium 10, Data Dive, Smart Scout, Merchant Words, Zonbase, Brand Analytics
Inventory - SoStocked, Inventory Manager
Shipment - Shipment Maker Pro
Customer Service - Zendesk, Gorgias, Clarify CRM
Project Management - ASANA, Trello, -----------, ClickUp, Google Suite, Task Manager
Communication - Skype, Slack, WhatsApp, WeChat, Teams
PPC - Sellics, Scale Insights, Perpetua, Pacvue
I will be your all-in-one Amazon Virtual Assistant, providing you with nothing but the best service all the time. As a professional freelancer, I would describe myself as smart with strong analytical and quick problem-solving skills, efficient, resourceful, independent, and reliable.
I am more than happy to help your business grow in any way to unload some work so that you can focus on more important business matters.
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