Licensed and experienced Global Knowledge Manager with demonstrated history of working in multinational companies. Experienced in Digital Transformation in implementing cost saving processes and projects like Global self service knowledge base with deflection rate of 98% and chat bots using ML and NLP.
Proficient in utilizing tools such as Power BI, Salesforce, ServiceNow and Zendesk to achieve process efficiency and optimization. Possesses a strong background in process design and implementation, as well as a proven track record of driving continuous improvement initiatives. Proven ability to manage cross-functional teams and stakeholders, communicate effectively and build collaborative relationships.
