With over a decade of experience, I have a strong background in administrative management, customer & technical support roles. As an Administrative Officer at J and R Mountain View Apartelle, I effectively manage our property portfolio, ensuring tenant satisfaction through thorough screenings and proactive lea
se management. In my previous roles at Accenture and Teleperformance, I specialized in technical support, providing remote assistance to resolve software, hardware, and network issues. Known for delivering exceptional customer service and problem-solving skills, I excel in documenting cases and ensuring prompt issue resolution. My career reflects a dedication to customer satisfaction, technical proficiency, effective communication, and compassionate care making me well-equipped for roles that require a blend of administrative, and technical expertise.
WORK EXPERIENCE
2023 - PRESENT | Administrative Officer | J and R Mountain View Apartelle – Penthouse | Cebu City, Philippines
> Responsible for enforcing tenancy terms and acting as a point of contact for all tenant concerns. Managed residential property portfolio for optimal occupancy and tenant satisfaction. Conducted tenant screenings and administered lease agreements while overseeing maintenance.
2020 – 2023
Data Entry Specialist | Freelance
> Provided accurate and efficient data entry services for real estate professionals. Managed client information, verified property records, and maintained accuracy under tight deadlines. Proficient in real estate software and MLS platforms.
2018 – 2019
LinkedIn Account Manager VA | Freelance
> Managed LinkedIn Inboxes and responded using templates. Ensured consistent professional communication and organized high-volume message exchanges for clients.
2016 – 2017
Remote Desktop Support | Accenture | Cebu City, Philippines
> Provided remote technical assistance, troubleshooting software, hardware, and network systems. Delivered exceptional customer service and maintained client satisfaction through clear communication and efficient problem-solving.
2014 – 2015
Technical Support Representative | Teleperformance Inc. | Cebu City, Philippines
> Diagnosed and resolved technical issues over phone and email. Ensured proper case documentation and timely escalation when needed.
MY CORE SKILLS/TOOLS USED
- Chat Support
- Remote Desktop Support
- E-mail Support
- Technical Support
- Customer Service
- NMLS Consumer Access
- Google Search Engine
- Google Sheets
- Google Docs
- Verifyemail-----------
- Rocketreach
- LinkedIn
- Zendesk Support Live Chat/Ticket
- ----------- Chat
- Canva
WHY WORK WITH ME? I’m dependable, organized, and easy to work with. With experience in administration, data entry, and technical support, I can adapt quickly and handle different kinds of tasks with confidence. I currently work as an admin in our family business, but I assure you this won’t interfere with the job you’re offering I can give you my 100% focus and commitment once hired. I value clear communication, consistency, and teamwork, and I always aim to make things easier for the people I work with.
D----------- if you’re interested I’d be happy to collaborate.
