Hi! I’m Robelin, a versatile Virtual Assistant and operations professional with experience in Customer Success, Administrative Support, Project Coordination, SaaS/Product Support, and client communication.
I currently work as an Assistant Product Manager, where I coordinate requirements and workflows, communicate with clients, manage documentation, coordinate team deliverables, support QA testing, and help turn business needs into practical system solutions.
I previously worked in Customer Success, supporting 17 local government agencies across two web-based systems. I handled client communication, user onboarding and training, troubleshooting, documentation, account support, and coordination of customer concerns.
I also have experience as a Medical Virtual Assistant, where I handled appointment scheduling, patient and guardian communication, EHR updates, medical documentation, insurance eligibility verification, email and phone inquiries, and other administrative tasks.
I can help with:
• Virtual & Administrative Assistance
• Customer/Client Support
• Email Management & Inbox Organization
• Data Entry & Documentation
• Project & Task Coordination
• Client Follow-ups & Communication
• CRM Management
• User Onboarding & Training
• SaaS/Product Support
• Workflow & Process Documentation
• Basic QA/System Testing
• Research and General Admin Tasks
Tools: Google Workspace, Microsoft 365, ClickUp, Notion, Jira, Asana, Trello, -----------, HubSpot, GoHighLevel, ActiveCampaign, Mailchimp, Canva, WordPress, Elementor, Jotform, Zoom, Zoiper, and other productivity and communication tools.
I’m organized, adaptable, comfortable working independently, and quick to learn new systems and processes. I focus on clear communication, accurate work, proper documentation, and making sure tasks are completed as expected.
Available for full-time, part-time, and project-based remote work.
