Hi, I’m John Vincent Torres. I’ve been working in the BPO industry for almost 10 years, supporting US and Australian clients in healthcare, insurance, and finance.
Right now, I work as an Assistant Manager for a US healthcare disability account, where I lead a team handling provider outreach and disability claims. My day-to-day work includes coordinating with healthcare providers, reviewing claim information, handling escalations, and making sure our tea-----------ets turnaround time and quality targets.
Before this role, I supported an Australian mortgage and finance brokerage, managing a team that helped brokers process loan applications, review documents, and coordinate with lenders to keep applications moving.
I also spent several years working on Australian motor and property insurance, leading a team that handled claims lodgement and customer support. We assisted customers with submitting claims, explained policy coverage, and coordinated with insurers, assessors, and repairers to move claims forward.
Over the years, I’ve developed strong experience in team leadership, claims support, client communication, and day-to-day operations. I’m comfortable managing teams, improving processes, and making sure work gets done accurately and on time.
I’m currently open to Virtual Assistant roles related to healthcare, operations, or motor and property insurance where I can use my experience to help businesses stay organized and support their clients.
Here are some of the areas I can help with:
Healthcare provider outreach
Disability and medical claims support
Motor and property insurance claims
Client communication and coordination
Operations and team support
Reports and performance tracking
If you’re looking for someone reliable, organized, and experienced in handling operations and claims support, I’d be happy to help.
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