E-commerce Customer Support Specialist and Admin VA | Shopify | Gorgias| Order Management

Hi, I’m Jasmine! I help e-commerce brands keep customers happy and coming back.

I’ve supported US and EU customers for apparel, supplements and lifestyle brands, handling everything from order issues and returns to product questions and difficult customer situations. I enjoy solving problems, staying calm under pressure and making every interaction a positive one.

I’m experienced with Shopify, Gorgias, Zendesk, Gladly, Re:amaze, Loop Returns, Lyra, CheckoutChamp and Slack. I’m a quick learner, reliable and can jump into a fast-paced support team with minimal supervision.

Great support isn’t just about answering tickets, it’s about creating loyal customers and that’s what I love to do!