Technical Support Specialist | Network & Connectivity Expert
I am a dedicated Technical Support Specialist with nearly 3 years of experience in high-volume MSP and residential environments. I specialize in bridging the gap between complex technical network issues and clear, user-friendly solutions.
Why hire me?
Proven Growth: I quickly advanced from L1 to L2 support within one year, demonstrating my ability to master new systems and handle high-pressure escalations.
Technical Expertise: Proficient in DNS, DHCP, VPN connectivity, and PPPoE authentication. I am comfortable troubleshooting Windows OS and basic Microsoft 365 environments.
Reliability & Professionalism: I am Career Service Professional (CSE) certified, which reflects my strong cognitive skills and professional work ethic.
Fast-Paced Ready: Experienced in ticket triage and remote troubleshooting for both residential and small business clients with a focus on detailed documentation.
