I have worked in the call center industry for over 7 years. Being with my previous employer has opened different opportunities and roles for me to work for foreign clients. One role I was assigned was as a Service Desk Agent, mainly responsible for answering queries through calls, chats, and email. As an agent, I used a ticketing tool called Zendesk that allows us to respond to emails and document the calls and chat received. Aside from that, I also held the Reporting Analyst (RA) position. My experience as an RA helped me enhance my skills in using Microsoft software. The primary software I used was Excel to create and analyze reports, which I will translate into a Powerpoint presentation that my manager will use to present to our client.
I am a resilient person and see every challenge as an opportunity to grow professionally.
