Experienced and results-driven operations leader with over 5 years of expertise in team management, client support, and performance optimization across SaaS, BPO, and service-driven environments. Proven ability to lead cross-functional teams, streamline workflows, and deliver high-impact results in fast-paced settings. Skilled in stakeholder communication, scheduling, case resolution, and the use of CRM tools like Salesforce. Adept at driving customer satisfaction, improving service metrics, and fostering collaboration between departments. Known for a hands-on leadership style, strong attention to detail, and a commitment to continuous improvement and team development.
