----------- ----------- "GG" Gonzales ----------- with
11 years of experience both front and back office of BPO industry specifically for an Airline and telco account providing excellent customer service and 6 years as transaction processing specialist for US bank/financial company.
I am currently a job coach working and collaborating with internal and external clients identifying and addressing process gaps,
prepare training materials, conduct new hire and cross
trainings, perform research,and administrative tasks. Hence, I am keen to details and experienced in data entry and analysis, email and travel management, account reconciliations, and the like using multiple resources such as but not limited to MS office applications, CRM, CRS, social media platforms and the like.
