Executive Virtual Assistant & Operations Specialist | 8+ Years ExperienceCivil Service Professional Eligible and experienced Remote Virtual Assistant with over 8 years of combined experience delivering executive administrative support, luxury hospitality management, healthcare billing reconciliation, and peer coaching. Proven track record of managing daily business workflows, streamlining client intake, and resolving complex operational escalations with minimal supervision. Professional Background & CapabilitiesIn executive and financial administration, experience includes verifying provider service logs against payment reports, auditing billing records, processing client intake documentation, and tracking operational workflows using Trello, Office Puzzle, Google Workspace, and Microsoft Excel. In hospitality and reservation operations, expertise covers managing high-volume bookings, rate overrides, property inventory, and guest escalations using IRIS, CEM, and Salesforce platforms. Multi-channel customer support experience spans major US accounts including Blue Cross Blue Shield (BCBS) Illinois, DoorDash, and eBay across phone, email, and chat. Additionally, background includes peer coaching, quality assurance monitoring, and workflow optimization. Technical Hardware & ReliabilityOperations run on a primary 13th Gen Intel Core i-----------HK Processor (2.60 GHz) with 16.0 GB RAM and a typing speed of 49 WPM. Internet connectivity is maintained via primary Starlink Satellite Internet alongside a dedicated Mobile Hotspot and power bank backup system to guarantee 99.9% remote operational uptime. Education & CredentialsHold Civil Service Professional Eligibility from CSC Regional Office CAR and currently completing Bachelor's coursework in Business Administration under the ETEEAP program at the University of the Cordilleras with a focus on Strategic Management and Quantitative Decision-Making. Available for immediate full-time hire on US night shifts or flexible schedules for long-term direct client engagements.
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