Guest Experience Specialist with 3+ years of experience in short term rental operations across Airbnb, -----------, VRBO, Expedia, and other OTA channels. Specializing in high volume guest communication, dispute resolution, claims management, and OTA listing optimization. Proven ability to manage 100+ to 170+ property listings, maintain high guest satisfaction scores, and streamline operational workflows in fast paced remote environments. Experienced in handling complex escalations, improving SOPs, and supporting scalable property management operations.
