Experiences and Skills
• Experienced Team Leader with 4+ years of experience in managing teams in a BPO setting.
• Proven track record of achieving and exceeding performance targets through effective coaching and training of tea-----------mbers.
• Strong customer service skills and ability to handle complex customer interactions.
• Excellent communication and interpersonal skills, able to build positive relationships with tea-----------mbers, clients, and
stakeholders.
• Leadership and management skills
• Customer service and relationship management
• Communication and interpersonal skills
• Technical support and troubleshooting skills
• Ability to work independently and in a team environment
• Billing and Sales negotiation skills
• Retention strategy development
• Excellent accuracy in typing
• Active listener to understand customer needs and recommend products or solutions
• Content moderation and policy developmen
