I’m a dedicated Shopify Dropshipping and DTC Customer Support and Ecommerce Operations with proven experience managing high-volume Shopify stores. I excel at delivering exceptional customer service, handling refunds accurately, and reducing chargebacks, helping store owners protect their revenue and maintain strong payment processor relationships.
Experienced with Shopify and WooCommerce for order management. Checkout Champ and Loop for subscriptions. And communication tools like Intercom, RichPanel, Gorgias, GrooveHQ, and Slack.
Whether you need help managing customer inquiries, processing refunds, or tracking orders and talking with fulfillment teams from China, I’m here to streamline your operations and keep your Shopify store running smoothly.
Also have 2+ years experience as Assistant Manager for Support and Risk department. Assisted in reviewing trading accounts and payout requests to ensure compliance with firm rules
and risk policies. Also analyzed account activities and escalated suspicious trading behavior, irregular patterns, and high-risk cases for manual review.
Verified
