a Customer Service Virtual Assistant with over 6 years of experience supporting international customers through phone, email, and chat. I’ve worked in fast-paced, high-volume environments where accuracy, empathy, and clear communication are critical—and I consistently deliver results that improve customer satisfaction and retention.
In my most recent role as a Customer Service Virtual Assistant for a US-based towing and roadside assistance company, I handled inbound and outbound calls, scheduled and dispatched drivers in real time, maintained accurate customer records, and resolved concerns calmly during urgent situations. This role strengthened my ability to multitask, manage CRM systems, and provide dependable remote support while meeting strict service-level expectations.
Previously, I worked as a Customer Retention Specialist and Customer Care Representative for a major telecom account, where I resolved billing and technical issues, retained high-value customers, and supported sales and upselling initiatives. I was also entrusted with an Acting Performance Quality Analyst role, where I evaluated calls, provided coaching feedback, and supported quality improvement initiatives—further sharpening my attention to detail and understanding of excellent customer experience.
I am highly organized, tech-savvy, and comfortable working independently in a remote setup. I take pride in being reliable, easy to work with, and proactive in finding solutions that benefit both customers and the business. My goal is always to represent your brand professionally while making customers feel heard, supported, and confident.
